Privacy Policy

Overview and Commitment

At Cyrenvalitho, we understand that your personal information represents more than just data points—it reflects your trust in our financial education platform. This comprehensive privacy policy outlines exactly how we collect, use, protect, and manage your personal information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

We've designed our privacy practices around the principle of transparency. You deserve to know what information we gather, why we need it, how we use it, and most importantly, how you can control your personal data. This policy applies to all services offered through Cyrenvalitho.world and any related educational programs we provide.

Information We Collect

Personal Information You Provide

When you interact with Cyrenvalitho, you may voluntarily provide various types of personal information. This typically happens when you create an account, enroll in courses, contact our support team, or participate in our community features.

Automatically Collected Information

Our platform automatically gathers certain technical information to improve your learning experience and ensure platform security. This includes your IP address, browser type and version, operating system, device identifiers, and general location information based on your IP address (city and province level, not precise coordinates).

We also collect learning analytics such as course progress, time spent on different modules, quiz scores, assignment submissions, and interaction patterns with our educational content. This helps us understand how you learn best and allows us to personalize your educational journey.

How We Use Your Information

Your personal information serves specific purposes that directly benefit your learning experience and our ability to provide quality financial education. We don't use your data for unrelated commercial purposes or sell it to third parties.

Primary Uses

• Course Delivery: Managing your enrollment, tracking progress, providing personalized learning recommendations, and delivering course materials.
• Platform Functionality: Maintaining your account, processing payments, providing technical support, and ensuring platform security.
• Communication: Sending course updates, important announcements, responding to your inquiries, and providing customer support.
• Educational Improvement: Analyzing learning patterns to enhance course content, developing new educational materials, and improving user experience.
• Legal Compliance: Meeting regulatory requirements, protecting our rights and your safety, and preventing fraud or misuse of our platform.

Marketing and Promotional Communications

We may send you information about new courses, educational resources, or platform updates that we believe might interest you. However, you can opt out of these communications at any time through your account settings or by clicking unsubscribe links in our emails. We respect your communication preferences and won't bombard you with unwanted messages.

Information Sharing and Disclosure

Cyrenvalitho operates on a principle of data minimization when it comes to sharing your personal information. We don't sell, rent, or trade your personal data to third parties for their marketing purposes. However, there are specific circumstances where we may share your information with trusted partners or as required by law.

Service Providers

We work with carefully selected third-party service providers who help us operate our platform effectively. These include payment processors, cloud hosting providers, email service providers, and educational technology partners. All service providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your personal information if required by law, court order, or government investigation. This includes situations where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others. We'll notify you of such disclosures where legally permitted.

Business Transfers

In the event that Cyrenvalitho is acquired by or merged with another organization, your personal information may be transferred as part of that transaction. We would notify you of any such change in ownership and how it might affect your personal information.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively and will respond to your requests within the timeframes required by law.

When you submit a privacy request, we'll verify your identity to protect your information from unauthorized access. We typically respond to requests within 30 days, though complex requests may require additional time. If we can't fulfill a request due to legal or business requirements, we'll explain why and suggest alternative solutions where possible.

Data Security and Protection

Protecting your personal information is one of our highest priorities. We've implemented comprehensive security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction. Our security approach includes both technical and organizational measures.

Technical Safeguards

• Encryption: All data transmission uses industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest using AES-256 encryption.
• Access Controls: Multi-factor authentication for administrative access, role-based permissions, and regular access reviews.
• Infrastructure Security: Secure cloud hosting with regular security updates, firewalls, intrusion detection systems, and continuous monitoring.
• Data Backup: Regular automated backups stored in secure, geographically distributed locations with encryption and access controls.

Organizational Measures

Our team receives regular privacy and security training. We conduct annual security assessments, maintain incident response procedures, and limit employee access to personal information on a need-to-know basis. All employees sign confidentiality agreements as part of their employment terms.

Despite our robust security measures, no system is completely immune to security breaches. In the unlikely event of a security incident that affects your personal information, we'll notify you and relevant authorities as required by law and provide information about steps we're taking to address the situation.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Retention Periods

• Account Information: Retained while your account is active and for up to 7 years after account closure for legal and business purposes.
• Course Progress Data: Maintained for the duration of your enrollment and up to 3 years afterward to support transcript requests and continuing education credits.
• Payment Information: Financial transaction records are kept for 7 years as required by Canadian tax and business regulations.
• Communication Records: Customer support conversations and feedback are retained for 3 years to improve service quality and resolve any ongoing issues.
• Technical Data: Log files and analytics data are typically retained for 12-24 months unless required for security investigations.

Deletion Process

When retention periods expire or when you request deletion of your account, we follow a systematic deletion process. This includes removing your information from active systems, backup systems, and any third-party services where your data was shared for legitimate business purposes. Some information may be retained in anonymized form for statistical purposes or as required by law.

International Data Transfers

While Cyrenvalitho primarily operates within Canada, some of our service providers may be located in other countries, including the United States. When we transfer your personal information outside of Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

These safeguards include contractual commitments from service providers to protect your information according to Canadian privacy standards, regular audits of data handling practices, and compliance with international data transfer regulations. We only work with service providers in countries that provide adequate privacy protection or with whom we have specific privacy agreements.

Children's Privacy

Cyrenvalitho's financial education platform is designed for adult learners aged 18 and older. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please don't provide personal information through our platform.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and provide personalized content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including login authentication, session management, and security features.
• Performance Cookies: Help us understand how you use our platform so we can improve performance and user experience.
• Preference Cookies: Remember your settings and preferences to personalize your experience across visits.
• Analytics Cookies: Provide insights into platform usage patterns to help us enhance our educational content and features.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We also provide cookie preference settings within your account where you can adjust non-essential cookie usage.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through your registered email address and prominently display the updated policy on our platform.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our platform after policy updates indicates your acceptance of the revised terms.

For major changes that significantly affect your privacy rights, we may require explicit consent or provide you with choices about how the changes apply to your existing information.